Data Privacy Policy – Orbis Exchange Group

 

1. Introduction

Orbis Exchange Group (“Orbis”, “we”, “us”, or “our”) is committed to protecting your personal data and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This policy outlines how we collect, process, store, and protect your data.

2. Personal Data Collected

We may collect and process the following categories of personal data:

  • Identification Data: Name, date of birth, address, passport/ID numbers.

  • Contact Information: Email address, telephone number.

  • Financial Information: Bank account details, payment information, transaction history.

  • Technical Data: IP addresses, cookies, website usage data.

 

3. Purpose of Data Collection

Orbis collects and processes personal data for:

 

  • Provision of foreign exchange and payment services.

  • Compliance with regulatory obligations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

  • Enhancing customer experience and support.

  • Marketing and communication purposes, subject to your consent.

 

4. Data Sharing

We may share your personal data with:

 

  • Partners such as Currency Cloud, Ebury, Equals, GCEN, and Sciopay for the execution of payment services.

  • Regulatory and law enforcement agencies where required.

  • Third-party service providers necessary to support our business operations.

 

5. Data Security

Orbis implements robust security measures, including encryption, firewalls, secure storage systems, and restricted access protocols to protect your personal data from unauthorized access or misuse.

 

6. Data Retention

Personal data will be retained for a period of 5 years, or as required by applicable laws and regulations.

 

7. Your Rights

Under GDPR, you have rights including:

 

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate personal data.

  • Deletion: Request deletion of personal data (subject to legal obligations).

  • Objection: Object to processing of your personal data.

  • Restriction: Request restriction of data processing.

  • Data Portability: Request transfer of data to another entity.

 

To exercise these rights, contact us at solutions@orbis-exchange.co.uk.

 

8. Cookies

Our website uses cookies to enhance user experience. You can manage cookie preferences via your browser settings.

 

9. Changes to this Policy

Orbis reserves the right to update this policy. Any significant changes will be communicated to you via email or our website.

 

10. Contact Information

For any questions or concerns regarding this policy, please contact us:

 

Orbis Exchange Group

77 Marsh Wall

London

E149SH

Email: solutions@orbis-exchange.co.uk

Telephone: 02039185620

 

Effective Date: 13/07/2025