Privacy Policy

Effective Date: 08/07/2026

Introduction

Orbis Exchange Group Limited ("Orbis", "we", "our" or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

  • Visit our website;

  • Contact us by phone, email or online forms;

  • Register for our services;

  • Become a client;

  • Attend our events or webinars;

  • Subscribe to newsletters or marketing communications;

  • Use any products or services offered by Orbis or our selected partners.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Orbis Exchange Group Limited is the data controller responsible for your personal information.

Contact

Email: info@orbis-exchange.com

Telephone: +44 (0)203 918 5620

Website: www.orbis-exchange.com

Information We Collect

We may collect:

1. Identity Information

  • Name

  • Job title

  • Employer

  • Company registration details

  • Date of birth (where required)

  • Nationality (where required)

2. Contact Information

  • Email address

  • Telephone numbers

  • Business address

  • Billing address

3. Financial Information

Where required to provide services

  • Bank account details

  • Payment information

  • Transaction history

  • Currency requirements

  • Funding requirements

  • Credit information

  • Financial statements

  • Source of funds

  • Source of wealth

Verification Information

To comply with legal obligations we may collect:

  • Passport

  • Driving licence

  • Utility bills

  • Proof of address

  • Company ownership information

  • Beneficial ownership information

  • AML/KYC documentation

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Website usage

  • Login information

  • Referral sources

Marketing Information

  • Communication preferences

  • Event attendance

  • Newsletter subscriptions

  • Webinar registrations

  • Survey responses

  • CRM activity

  • Website interactions

How We Use Your Information

We may use your information to:

Provide Services

Including:

  • Foreign exchange

  • International payments

  • Multi currency accounts

  • Collections

  • Treasury services

  • FX risk management

  • Hedging solutions

  • Payment automation

  • Mass payments

  • API integrations

Offer Additional Financial Services

Where appropriate we may contact you regarding products or services which may be relevant to your business, including:

  • Commercial finance

  • Business loans

  • Bridging finance

  • Commercial mortgages

  • Development finance

  • Asset finance

  • Invoice finance

  • Trade finance

  • Supply chain finance

  • Working capital solutions

  • Wealth management

  • Alternative banking solutions

  • Treasury advisory

  • Cash flow management

  • Corporate finance

  • Mergers and acquisitions advisory

  • Strategic advisory services

  • Insurance related services

  • Employee benefit solutions

  • Other business financial services offered by Orbis or carefully selected partners.

We may identify products and services that we believe are relevant based on our existing relationship with you, your previous enquiries, transactions or publicly available business information.

Lawful Basis

We process personal information under one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent (where required)

Our legitimate interests include

  • Growing our business

  • Improving our services

  • Managing customer relationships

  • Preventing fraud

  • Risk management

  • Internal analytics

  • Cross-selling relevant Orbis services

  • Informing clients about products and services likely to benefit their business

  • Conducting market research

  • Maintaining accurate records

Where consent is required, it may be withdrawn at any time.

Marketing

We may contact you by:

  • Email

  • Telephone

  • SMS

  • LinkedIn

  • Post

  • Other business communication channels

To provide:

  • Market updates

  • Economic commentary

  • Treasury insights

  • FX updates

  • Educational content

  • Invitations to events

  • Webinars

  • Client reviews

  • Product updates

  • New services

  • Promotions

  • Business insights

These communications may relate to:

  • Existing services

  • New services

  • Related financial services

  • Strategic partnerships

  • Industry developments

You may opt out at any time by:

  • Clicking unsubscribe

  • Replying STOP

  • Emailing us

  • Contacting our team

Automated Analysis

We may analyse information we hold to better understand:

  • Your likely service requirements

  • Transaction patterns

  • Business growth

  • Currency exposure

  • Potential financial needs

  • Product suitability

This helps us ensure communications remain relevant and improve our service offering.

No solely automated decision making producing legal or similarly significant effects is carried out without appropriate safeguards.

Who We Share Information With

We may share information with:

  • Banking partners

  • Payment providers

  • Liquidity providers

  • FX providers

  • Lending partners

  • Finance providers

  • Wealth management partners

  • Insurance partners

  • Professional advisers

  • Solicitors

  • Auditors

  • Regulators

  • Fraud prevention agencies

  • Credit reference agencies

  • Technology providers

  • CRM providers

  • Cloud hosting providers

  • Identity verification providers

  • Compliance providers

We only share information necessary for the relevant purpose.

International Transfers

Some suppliers operate outside the UK.

Where this occurs we ensure appropriate safeguards including:

  • UK International Data Transfer Agreement

  • Standard Contractual Clauses

  • UK Adequacy Regulations

  • Other approved safeguards

Data Security

We implement appropriate technical and organisational measures including:

  • Encryption

  • Secure hosting

  • Access controls

  • Multi factor authentication

  • Employee training

  • Regular security reviews

  • Secure document handling

  • Incident response procedures

Data Retention

We retain personal information only as long as necessary.

Typical retention periods include:

  • AML records: minimum five years after the end of the relationship (or longer if legally required)

  • Transaction records: as required by law

  • Marketing preferences: until updated or withdrawn

  • Website analytics: in accordance with cookie settings

Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion where applicable

  • Restrict processing

  • Object to processing based on legitimate interests

  • Withdraw consent

  • Request portability where applicable

  • Complain to the Information Commissioner's Office (ICO): https://ico.org.uk

Cookies

Our website uses cookies to:

  • Operate correctly

  • Analyse traffic

  • Improve user experience

  • Measure marketing effectiveness

  • Personalise content

You may manage cookies through your browser or our cookie banner.

Third Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices.

Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

For any privacy enquiries:

Orbis Exchange Group Limited

Email: info@orbis-exchange.com

Website: www.orbis-exchange.com